Frequently Asked Questions and First Visit Details:

First time visiting Troy City Yoga? Below is all the information you’ll need for you first class.
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• Location: Our address is 1082 Davol Street inside the Commonwealth Landing Mill. We are right next door to Barrett's Waterfront Restaurant. We should show up under google maps (note: Apple Maps has the incorrect address). Look for our sandwich board sign outside the building and the logo on the inside door. Below is a photo of our building. You will find our studio on the first floor, just follow the signs!

• Parking: There is a small parking lot in front of the building and a large parking lot that wraps around behind the back of the building. *Do not park* in the spots marked Barrett's in red- you will be stickered and towed.

• Entrance: You will find 3 separate entrances, one at the front on the Davol St. side, one on the side facing Brownell St., and one across the courtyard from Duke's Bakery. You can access our studio through any of these three entrances. We are located on the first floor, unit 110. Arrive early! Give yourself a buffer of time so that you can find us.

• Visiting from out of town? We have all the props you need! Yoga mats, blocks and other tools are free to use at the studio. Students are responsible for thoroughly cleaning any borrowed item with the use of cleaning sprays and wipes provided.

• Cancellation Policy: With class capacity restrictions in mind, our late cancellation and no-show policy will be strictly enforced. No exceptions. If you cancel after the 3 hour window or “late cancel” you forfeit your space. We do not offer refunds for missed classes. All Unlimited Memberships are subject to $10 late-cancel and no-show fee per occurrence. Protocol is subject to change at any time. We cannot process reservation cancelations via our social media accounts or email, you must do this via your Momence account. Access your account through a web browser at www.momence.com/sign-in

• Join the Waitlist: Waitlisting is a great way to get into the class you register for and it's not uncommon to move through an entire waitlist so chances are always VERY high that you will get in. We will automatically add you to the roster up to 1 hour before class start time.

• Refund Policy: Drop ins, class packs and all memberships are non-refundable. Memberships can be paused at any time. 30 days notice for membership cancellations.

• The Space: We are still making improvements to the building. You will continue to see awesome updates made and commons spaces created. Thank you for bearing with us while we finish crafting this new home!

• Arrival: You are welcome to arrive up to 10 minutes prior to class start time, please no earlier. This gives us enough time to turn over classes and clients between sessions.

• Pre-Register: Kindly preregister for class via our scheduling page here. 

We are so grateful for the opportunity to host you in our new sanctuary and for you to meet your new yoga fam. 

Looking forward to practicing with you all soon!

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Troy City Yoga Terms & Conditions of Practice

Student Behavior & Expectations:

At Troy City Yoga, we strive to maintain a welcoming, safe, and respectful environment for all. By participating in classes and events, you agree to:

• Respect for Others: All members are expected to treat each other with respect, kindness, and courtesy. Disruptive behavior, verbal abuse, or harassment will not be tolerated.
• Safe Space for All: Any behavior that jeopardizes the safety, well-being, or comfort of others will result in immediate removal from the class or event. We take these matters seriously to ensure everyone feels supported and comfortable.
• Studio Respect: We ask all members to respect the studio environment, including its equipment and space. Please clean up after yourself, keep noise to a minimum, and follow all studio guidelines.

Removal from the Studio
Troy City Yoga reserves the right to remove any individual from classes or events if they are found engaging in behavior that is disruptive, harmful, or unsafe. This includes, but is not limited to, verbal abuse, threats of violence, or actions that negatively impact the studio environment. In such cases, no refunds will be issued, and the individual may be permanently removed from the studio community.

Memberships, Cancellations, & Refunds:

Refund and Cancellation Policies

• Non-refundable: All purchases of class passes, workshops, events, and retreats are non-refundable and non-transferable.
• Class Pass Expiry: All 10-class passes expire 6 months from the date of purchase. All 20-class passes expire 12 months from the date of purchase.

Membership Policy:

• Contract Term: Memberships are subject to a 6-month contract. Members are allowed one pause per 6-month period, no longer than 30 days.
• Late Cancellation and No-Show Fee: A $10 fee will be applied for late cancellations or no-shows for Unlimited Memberships. This fee will be charged to the member's account. Class Packs and Drop-Ins will forfeit their pass for the session. 
• Early Termination Fee: If a member chooses to cancel their membership before the contract term ends, a $50 cancellation processing fee will apply, and the member will be charged $18.49 per visit for any classes attended during the membership period.

Membership Freezes and Holds:

• One Freeze per Year: Memberships are allowed one freeze per year for up to 30 days. No retroactive freezes are permitted.
• Process: All freezes must be submitted through your account portal and approved before the freeze period begins. Any membership freeze will not be applied retroactively.

Teacher Training and Workshop Policy:

• Non-refundable: All payments for yoga teacher training, workshops, and other events are non-refundable and non-transferable. Payments are applied to the specific event or training for which they were made.
• Re-enrollment Fee: If a participant is unable to complete a training, their payment may be applied to the next scheduled session, subject to a re-enrollment fee of $595.

Misc Policies:

Photography & Media Usage
By participating in classes or events at Wonderland Yoga, you consent to allow us to take and use photographs and videos of you for promotional purposes, including social media, advertising, and other forms of media. You waive any right to approve or review these images and understand they may be used for marketing purposes.

Possessions & Liability

• Loss or Damage to Personal Items: Troy City Yoga is not responsible for any personal items left in the studio. We recommend securing valuables in your car or keeping them with you at all times. The studio is not liable for lost, stolen, or damaged items.
• Liability Waiver: By participating in classes or events at Troy City Yoga, you waive all claims against the studio for any injuries, illnesses, or damages sustained during participation. You understand that yoga and other physical activities involve risks, and you voluntarily accept responsibility for those risks.

Updates and Modifications to Terms & Conditions:

Troy City Yoga reserves the right to modify or update these Terms & Conditions at any time. Continued participation in classes or events constitutes agreement to the most current version of these Terms & Conditions.

Jurisdiction and Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of the State of Massachusetts. Any disputes arising from participation at Troy City Yoga shall be resolved under Massachusetts state law.

By participating in any class, event, or activity at Troy City Yoga, you acknowledge and agree to the terms outlined above. These guidelines are in place to protect the safety, well-being, and integrity of our studio and our community. If you have any questions or concerns regarding these Terms & Conditions, please don’t hesitate to contact us.
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Thank you for being a valued member of Troy City Yoga!